Is my guitar ready?
Your repair shop runs on Trusst, which is why you can see where your instrument is, approve the work before it happens, and pay when it's done — without downloading anything or making an account.
Free for you. Your email address is the only thing you need.
Your repair
Martin D-28
Fifth Fret Guitar Repair · repair number 1042
Example repair. Invented shop and instrument.
They want how much for a refret?
You get the price broken into the work it's made of, with photos of what they found, before anything happens. Approve it or decline it from the email. Nobody starts cutting until you answer.
Declining is a real option and it is recorded as one. You can also just call the shop — their number is on everything they send you.
From your repair shop
Fifth Fret Guitar Repair
Your Martin D-28 · estimate for approval
Hi Ana — the neck angle is past what a saddle adjustment can fix, so the reset is the honest repair. Photos of the heel and the current action are below. Nothing happens until you say so.
Heel and neck joint
Action at the 12th
Bridge and saddle
| Neck reset | $420.00 |
| Setup after reset | $60.00 |
| Total | $480.00 |
Example estimate. Invented prices.
They found something else. Do I have to say yes?
No. Work discovered mid-repair comes back to you as its own question, with its own price and its own photos, and you answer it the same way. Saying no leaves the instrument exactly as agreed.
Change order
Fifth Fret Guitar Repair
Additional work found · Martin D-28
With the neck off I can see the dovetail has been shimmed before, and one shim is loose. I can leave it — the guitar will play — or re-shim it properly while it's apart. Your call either way.
Dovetail, shim visible
Neck block
| Re-shim dovetail | $95.00 |
| New total | $575.00 |
Declined — leave it as is
Email · 11 Mar, 7:38 PM
Example change order. Invented work and prices.
You're dealing with your repair shop. Trusst is only how they run it.
Everything you receive carries your shop's name, logo, and phone number — the estimate, the invoice, the receipt. You have no relationship with us and don't need one.
Can I just ask them a question?
Yes — messages attach to your repair, so whoever picks it up at the shop can see what you asked and what the instrument is. Nothing gets lost in somebody's personal texts.
Messages · Martin D-28
Example thread. Invented conversation.
How do I pay for it?
By card, from the invoice, on your phone. Or in the shop when you pick the instrument up — cash, check, or a card they run themselves. The invoice shows the work that was approved and nothing that wasn't.
Invoice · Fifth Fret Guitar Repair
| Neck reset | $420.00 |
| Setup after reset | $60.00 |
| Sales tax | $40.08 |
Example invoice. Invented amounts.
Who near me even does this?
Repair shops using Trusst can list themselves publicly. Search by how far you're willing to drive and you'll get their name, address, phone, and the work they take on.
$0
Trusst costs you nothing and never asks you for a password. Your shop pays for it; you just get the link. If you run a repair shop yourself, that side is over here.